Privacy Policy
Effective Date: October 2024
At Pantera Flooring, we are committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or engage with our services. By using our website or services, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect various types of personal information, including but not limited to:
- Contact Information: Name, email address, phone number, and mailing address.
- Service Information: Details related to your project inquiries, estimates, and services requested.
- Payment Information: Payment details provided for purchasing services or products.
- Technical Information: IP address, browser type, device information, and browsing behavior on our website (via cookies and other tracking technologies).
2. How We Use Your Information
The personal information we collect may be used for the following purposes:
- Service Provision: To provide you with our flooring services, including installation, delivery, and estimates.
- Customer Support: To respond to your inquiries, provide customer service, and handle requests or complaints.
- Marketing and Communications: To send you promotional offers, updates, and news about our services. You can opt out of these communications at any time.
- Improvement of Services: To improve our website, services, and product offerings based on user feedback and analytics.
- Legal and Security: To comply with legal obligations and protect against fraudulent, harmful, or unauthorized activities.
3. Sharing Your Information
We may share your personal information with:
- Service Providers: Third-party companies who assist in providing our services, such as payment processors, delivery services, or IT support.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
- Legal Requirements: When required by law, regulation, or legal process, we may disclose your personal information to government authorities or other third parties.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us understand user behavior, improve site functionality, and provide personalized content. You can control the use of cookies through your browser settings.
5. Data Security
We take the security of your personal information seriously and implement industry-standard security measures to protect your data. However, no system is completely secure, and we cannot guarantee the absolute security of your information.
6. Retention of Personal Information
We retain personal information for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Once your information is no longer needed, it will be securely deleted or anonymized.
7. Your Rights
As a user, you have certain rights regarding your personal information, including:
- Access: You have the right to request a copy of the personal information we hold about you.
- Correction: You may request corrections to any inaccurate or incomplete personal information.
- Deletion: You can request the deletion of your personal information, subject to certain legal obligations.
- Opt-Out: You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies when you visit them.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Pantera Flooring
966 Pantera Dr Unit 12&13, Mississauga, Ontario, L4W 2S1 Canada
Phone: (905) 212-7717
Email: [email protected]